Terms & Conditions
Last Updated: 07/28/2025
Welcome to Tu-Can. By using our service, you agree to the following terms and conditions. Our goal is to keep things simple, transparent, and helpful.
1. Service Overview
Tu-Can provides curb-to-can trash and recycling bin service on your scheduled municipal pickup days. We move your bins to the curb before collection and return them after.
All plans include service up to 50 feet from the curb to your bin location. Longer driveways may require a custom quote.
2. Billing & Payments
All payments are processed through Stripe. You may choose monthly or annual billing at the time of signup. By subscribing, you authorize Tu-Can to charge your payment method on a recurring basis until canceled.
3. Cancellation Policy
You may cancel your subscription at any time by emailing us at trytucan@gmail.com. Service will continue through the end of your current billing cycle. We do not offer partial refunds for mid-cycle cancellations.
4. Missed Pickups
[Insert policy here, e.g., “If your bins are not serviced due to an issue on our end, we may issue a credit or refund. If bins are inaccessible or not placed properly, service may be skipped without credit.”]
5. Pausing Service
[Insert pause policy here, e.g., “You may pause service for vacations or temporary needs by contacting us in advance.”]
6. Municipal Pickup Delays
[Insert policy here, e.g., “If your trash day changes due to a holiday or city delay, we will adjust service at no extra charge.”]
7. Photo Confirmation
We send photo proof of service via text after each visit to verify bin placement and pickup.
8. Limitations of Service
Tu-Can services standard trash and recycling bins only. We do not handle compost, yard waste, or oversized commercial bins.
9. Contact
If you have any questions about our terms or your account, contact us at:
Email: trytucan@gmail.com
